If you cannot find the answer to your question below, please call us at 888.416.2409.
1. What is eSutures.com?
2. How do I place an order?
3. How soon will my order ship?
4. What are your shipping methods?
5. What are the shipping and handling costs?
6. What are your payment methods?
7. Is there a minimum order amount?
8. Can I save my shipping and billing information so that I do not need to enter it every time?
9. Does eSutures.com charge sales tax?
10. Why do some entries list dates and other do not?
11. Why are there multiple entries for the same item number?
12. Do you offer any guarantee on your products?
13. How can I find the correct size of the needle I need?
14. How do I retrieve my login information?
15. Do I need to have a medical license to purchase from your website?
1. What is eSutures.com?
eSutures.com was created as a result of the increasing demand for discounted, brand name suture material and Endomechanicals. We are a liquidator of sutures and surgical devices from Ethicon (Johnson & Johnson), Covidien-Syneture-AutoSuture, Smith & Nephew, Arthrex, and many more and are able to pass our savings on to you.
2. How do I place an order?
You may browse through our inventory and add any items to your shopping cart and hit "checkout". You will then be given a total including shipping charges. You may then pay using a credit card or Purchase Order number.
3. How soon will my order ship?
All order placed by 3pm CST are processed and shipped the same day.
4. What are your shipping methods?
Our standard shipping method for all orders (except those addressed to P.O. boxes, Alaska, or Hawaii) will be FedEx with detailed tracking from shipment to delivery. Most orders shipping to IA, IN, IL, MI, and WI will arrive the next day if placed by 3pm CST. See our shipping section for a more detailed breakdown.
5. What are the shipping and handling costs?
Shipping and handling costs are based on the items purchased and range from $7.00 to $10.00 for standard ground shipping. Overnight shipping charges are dependent on your location.
6. What are your payment methods?
We accept Visa, MasterCard, and American Express either online or over the phone. Purchase orders are also accepted. If you would like to set up an account to be invoiced, please call us at 888.416.2409.
7. Is there a minimum order amount?
Absolutely not! You can purchase as much or as little as you need. (The quantities listed next to each item are what we currently have available for purchase).
8. Can I save my shipping and billing information so that I do not need to enter it every time?
Yes! You can register by clicking the "Log-In" link located at the top of every page.
9. Does eSutures.com charge sales tax?
Sales tax is only charged on orders shipped within the state of Illinois.
10. Why do some entries list dates and other do not?
We carry both in-date sutures and expired sutures (for research and educational applications). If a suture is in-date, it has an expiration date listed. If not, it should be considered expired or very short dated.
11. Why are there multiple entries for the same item number?
We carry both full sealed boxes and individual packets of suture (sold at an even greater discount). All individual packets are completely sterile and in their original manufacturer's packaging. We DO NOT sell re-sterilized sutures.
12. Do you offer any guarantee on your products?
Yes! We offer a full 100% money back guarantee (less shipping and handling) on every item we sell within 30 days of purchase. If it does not meet your standards for any reason, simply let us know and we will take it back for a refund. That is how confident we are that you will be satisfied with our service. For return instructions, please call us at 888-416-2409.
13. How can I find the correct size of the needle I need?
To view a diagram of needle sizes, CLICK HERE.
14. How do I retrieve my login information?
If you forgot your password, you can click the "forgot password" link in the Log-in section to have it emailed to you. If you do not remember your user name or did not register an email, give us a call at 888-416-2409 and we will be happy to look it up for you.
15. Do I need to have a medical license to purchase from your website?
Yes, you must be a licensed medical professional to purchase any of our items. Before shipping, will verify your status as an authorized purchaser.
